Privacy Policy

When customers of Yaegaki Sake & Spirits, Inc. (hereinafter "the Company") place orders with the Company, customers are required to disclose their name, street address, telephone number, e-mail address, and such other information necessary for transactional and communication purposes ("Personal Information"). The Company treats Personal Information in accordance with this Privacy Policy, which is based on the purport of the Personal Information Protection Act. This Privacy Policy constitutes a promise of the Company to customers regarding the treatment of Personal Information disclosed to the Company.

Article 1. Registered users

The Company uses Personal Information for the following purposes.

  1. The Company uses contact information such as the name, street address, and telephone number of customers for shipping and invoicing. Additionally, in connection with invoicing, the Company might use payment information such as credit card numbers and bank accounts specified by customers.
  2. For contacting customers to confirm the order content and shipping method, etc., the Company uses contact information such as the name, street address, and e-mail address of customers, as well as the type and quantity of ordered products and invoice amounts, etc.
  3. For notifying customers of special offers, products, and services, the Company uses customers' purchase history and contact information such as customers' name, street address, and e-mail address, etc.
  4. ) In order to make service improvements, the Company uses opinions received from customers, questionnaire survey results, and purchase histories, etc.
  5. In order to respond to customers' wishes and inquiries, the Company uses contact information such as customers' name, street address, and e-mail address, etc.

2. Management of Personal Information

The Company manages Personal Information based on the system described below.

  1. The Company maintains necessary internal frameworks in accordance with the Personal Information Protection Act and guidelines and requires employees' letters of pledge to practice appropriate treatment of Personal Information.
  2. The Company restricts the use of Personal Information to employees on a need-to-know basis necessary for operations, establishes rules for the storage and management, etc., of media that contain Personal Information, and takes preventive measures for the protection of Personal Information.
  3. The Company restricts accounts and passwords for Personal Information stored on the Company's information system to employees on a need-to-know basis necessary for operations and implements access authorization management. Accounts and passwords are subject to rigorous control to prevent data leakage or loss.
  4. To ensure the security of Personal Information data transmissions over the Internet, the Company uses global-standard encrypted transmission for web pages requiring such precaution.
  5. Premised on the absence of service failure, the Company deletes from time to time Personal Information from its system after a certain period has elapsed since Personal Information was acquired.

3. Provision to third parties

Customers should be aware of this policy when placing orders.

4. Disclosure of Personal Information

  1. The Company discloses no Personal Information to a third party without customers' permission. However, exceptions will be made in the following cases.
    • If requested based on laws and regulations by a public institution such as a court of law or law enforcement, etc.
    • If special provisions exist in laws and regulations
    • If loss of life, personal injury, or property damage threaten to arise to a customer or a third party whose consent cannot be obtained
    • If due to conduct in breach of laws and regulations, or the Company's terms of use or disclaimer, the need arises to protect the Company's rights, properties, or services while the consent of the person in question cannot be obtained
  2. ) If a customer requests disclosure of Personal Information, disclosure will be provided only after the identity of the inquirer could be verified. Note: Method of personal identity verification Customers who inquire for disclosures are requested to submit to the Company by postal mail a copy of a document enabling identity verification (driving license, national health insurance certificate, etc.). Disclosure will be provided upon examination of the document and verification of the customer's identity.

Contact for inquiries concerning Personal Information

Yaegaki Sake & Spirits, Inc.
Personal Information Administration Manager:
Shingo Hosokawa
681 Mukudani, Hayashi-cho, Himeji city, Hyogo prefecture, 679-4298
TEL:Tel. 0120-368-561


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